1.Preamble
These General Terms and Conditions of Sale (GTC) govern the contractual relationship between Shrimp Passion, whose registered office is located at [full address], and its customers in connection with the online sale of its products on the website www.shrimppassion.com. By placing an order, the customer unreservedly accepts these GTC.
2.Products
Shrimp Passion offers shrimp raised in Belgium, as well as accessories and products related to their care. Product characteristics are described on each product page. Photos are not contractually binding.
3. Orders
Any order placed on www.shrimppassion.com implies acceptance of these Terms and Conditions. The customer is responsible for verifying the accuracy of the information provided (contact details, products, quantities). Shrimp Passion reserves the right to refuse an order in the event of a previous dispute or product unavailability.
4. Prices and Payment
The prices displayed on the website are in euros and include all applicable taxes (VAT). Delivery costs are indicated separately before the order is confirmed. Payment is made using the secure methods offered on the website.
5. Delivery
Products are delivered to the address provided by the customer when placing the order. Delivery times are provided for informational purposes only and may vary depending on availability and the carrier. Shrimp Passion cannot be held responsible for delays attributable to the carrier or exceptional circumstances.
6. Right of withdrawal
In accordance with the law, the customer has a period of 14 calendar days to withdraw after receiving the products, except for live animals (shrimp) and perishable products, which cannot be returned or exchanged. To exercise this right, the customer must inform Shrimp Passion via the website under the tab (contact us). Return shipping costs are the responsibility of the customer.
7. Guarantees and Responsibilities
Shrimp Passion guarantees its shrimp until they reach the customer. In the event of any problems or losses, the customer must report the problem on the day of delivery (first day of delivery) by sending several photos of the unopened and sealed bag and photos of the dead shrimp via the website under the “Contact Us” tab. Once the bag has been opened, Shrimp Passion will no longer be responsible for the shrimp. Shrimp Passion cannot be held responsible for damage resulting from mistreatment or poor acclimatization of the shrimp or inadequate storage of the products.
8. Personal data
The data collected during the ordering process is necessary for the processing and delivery of products. Shrimp Passion undertakes to respect the confidentiality of this information and not to disclose it to third parties without authorization.
9. Disputes
In the event of a dispute, the parties undertake to seek an amicable solution before initiating legal proceedings. Failing this, any dispute shall be submitted to the jurisdiction of the Belgian courts in French.
10. Changes to the GTC
Shrimp Passion reserves the right to modify these GTC at any time. The applicable conditions are those in force on the date of the order.
For any questions or complaints, please contact us at the following address: info@shrimppassion.com